Cisco VOIP Training Sheffield

New CISCO CCNA VOIP Course in Sheffield

Overview

This is a comprehensive, Instructor-led, hands-on course, which introduces you to the latest VoIP technologies. It will give you the skills and knowledge to configure and maintain a Cisco Unified Communications Manager System enabling you to gain your CCNA Voice Certification. At ICTProspects we like to provide our students with as much additional knowledge as possible, therefore, on top of the CCNA Voice requirements, we also cover the installation and configuration of Voice Mail, the configuration of Automated Attendant and we will teach you the skills for scripting Interactive Voice responses. This will give you the all-round skill that you would require if you had to practically implement this in a company environment, whereas the normal CCNA Voice curriculum will not cover all of these aspects.

What Prerequisites do I need to be able to attend this course?

voip1 You will require knowledge of CCNA or have the ability to use Cisco’s IOS and you should be familiar with the concepts of VLANs. The course structure assumes you have no knowledge of VoIP and builds in complexity covering all the essential IP Telephony components and concepts, providing you with the knowledge and skills to support and configure Cisco VoIP solutions.

What other additional benefits are there by doing this course with ICTProspects?

This unique VoIP course has been developed to provide you with the skills and knowledge to embark into the world of VOIP. Here in the Sheffield based labs we include the following additional benefits:
Work with your own equipment as there is no sharing of Voice systems with other students
We only take 3 Students at a time to give you maximum instructor to student ratio.
We provide the best VoIP training available, covering the latest VoIP technologies.
We provide you with extensive hands-on practical experience.
We cover Cisco IP Voice systems as well as Voice Mail and Voice responses
We have wide-ranging hands on labs to give you the maximum practical experience.

Hands-on Labs

This VoIP course takes place in Sheffields ICTProspects training Centre and incorporates extensive hands-on practical VoIP labs, with some 40 lab sections and demonstrations. Some of the hands-on practical voice over IP labs include:

Configuring Call Manager and Unity systems from scratch
Configuring the switches with Vlans to accept Voice calls
Manual and Auto configuration of IP phone systems
Setting up all firmware in telephony systems
Configuring Telephony Services
Conducting Voice over IP calls using different voice codecs
Setting up Analogue, IP and virtual phones to work with the voice system
Configuring ephones and ephone dn’s
Conducting live VOIP to VOIP and VOIP to analogue calls
Installing from scratch a fully fledged Call Manager express system
Configuration of the Call manager GUI
Assessing the effects of packet delay and packet loss on call quality
Creating local directories
Setting up call forwarding, call parking, call pickup, group pick up, intercom, etc
Configuring Music on Hold
Configuring SIP hardphones and SIP softphones
Connecting call manager express to other voice systems
Setting up and using FXS and FXO ports for analogue and PSTN connections
Creating dial plans and conducting PBX-based calls
Creating Destination patterns
Connecting various voice systems for voice interaction
Setting up voice mail and Unity Express
Configuring Message waiting
Creating user mail boxes
Configuring Auto Attendant and simple voice scripts for your own company.

Upon successful completion of the course delegates will be able to:

Understand VoIP terminology
Define the advantages and limitations of VoIP
Understand the Cisco hardware used in different environments
Understanding packet switched versus circuit switched telephony.
Configuring Voice Ports and Dial Peers
Configuring routers for Voice over IP (VoIP)
Configure network wide quality of service
Understanding Packet loss, Jitter and delay
Install the Cisco Call Manager components
Describe the voice quality problems that VoIP can experience
Configure Cisco Call Manager to support IP Phones
Identify and describe the various connections such as FXO, FXS, E1, PRI & BRI
Understanding consistent throughput looking at queuing, congestion avoidance, header compression and Fragmentation.
Understand signalling protocols H323, MGCP, SIP.
Identify and configure Catalyst Switches used in VoIP solutions
Understand various Codecs we can use.
Describe how gateways fit into the CIPT design
Understand the use of Analogue and Digital Gateways
Install and configure the Cisco Unity Express
Configure basic route & dial plans
Configure Auto attendant and use GUI scripting tools

?For further details or to book your place on the next available course fill in the enquiry form on the right of this page or if you prefer contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on 0114 2888 570

Any Cisco Exam can also be booked at the North Sheffield Learning Centre just call Pearson Vue on 0800-7319905 or visit the Pearson Vue Website .